Booking Security

Privacy Security Statement realise some people are unsure about entering their personal details into web sites over the internet. Below, we explain how we use your information and how we protect your privacy.

Information required to process your booking
For us to process a booking for you, we require some information from you. This includes your name, address, names of those in your party, ages of those under the age of 18, your phone number and email address. We require your credit or debit card details so we can guarantee your reservation when you pay your deposit or full balance and all documents confirming your payment and details will be sent to you via email. Please note that your card details are not stored on our system. Please ensure you refer to our terms and conditions for payment requirements, refunds, cancellations etc.

Who sees your information
Your information is used by the Trabolgan Reservations department so that they know who you are, how many are in your group and when they are to expect you. We keep your name, your address, your phone number, your email address and of course the details of your booking. We require this information to accept a confirmed booking from you.

All information we collect from you is gathered on our secure server. The secure server, which is signed by Thawte, means that information is transferred securely between your computer and the server and that no third parties can intercept and read and use the data. The padlock symbol on your browser indicates you are on a secure server. We send information to the server in the same way, again ensuring that no third parties can intercept and see your information.

How we use your information
We use your email address for sending you on a confirmation of your bookings, to contact you for any reason directly linked to your reservation, or to inform you of new features/offers/facilities at Trabolgan via our e-zine. We use your phone number to contact you urgently if there is a problem with your booking or through our text alert messaging with details of current offers or options to extend your stay while on park. Both ezine alerts and text messaging options have an opt out function should you not wish to receive such information from us. We never give or sell your personal details to any third parties. On occasions, we may supply statistics about our customers. These statistics never contain personally identifying information.

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